Appointments

To request an appointment:

• phone us on 01723 863100 or 01723 859302, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We also hold a surgery on Tuesday evenings until 8.30pm for pre-booked appointments to help those people who cannot attend during our regular opening hours. Please note, during this time our phone lines are closed.

General Practices across Scarborough and Ryedale are now offering Extended Access to routine practice services on a rota basis, with appointments from 6:30pm to 8.30pm and at the weekend. Ask your reception team for details.

Whilst we encourage our patients to come to the surgery, where we have the appropriate equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01723 863 100, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to speak to
• if you would prefer to consult with the doctor or nurse by phone or in person
• if you need an interpreter
• if you have any other access or communication needs