!! URGENT !!
Coronavirus Guidance 18.05.2020
THE SURGERY IS STILL OPERATING AND URGES PEOPLE TO CONTACT US AS USUAL FOR GENERAL HEALTH PROBLEMS. PLEASE DO NOT PUT OFF SEEKING ADVICE FOR HEALTH CONCERNS BECAUSE OF COVID-19.
For regular updates please visit our website https://www.ayton-snainton.co.uk/ or Facebook Page
For the latest Covid-19 advice please visit www.nhs.uk.
-Anyone with a continuous cough or fever or Loss of/change in smell or taste (>37.8) must self- isolate for 7 days if you are in a single occupancy house. If you are in a multiple occupancy household and have symptoms then you must self isolate for 7 days, everybody else from the household must isolate for 14 days (this includes children).
-Anyone with these symptoms who is WELL can just stay at home and do not need to ring 111 or be tested.
-Anyone with these symptoms who is UNWELL should go to 111 online for advice, NOT the GP Surgery, 111 will assess and advise you.
-Anyone who is over the age of 70 or has a long term condition is advised to minimise social contact and DO NOT ENTER ANY OF OUR BUILDINGS. (See medication section below).
West Ayton Surgery
West Ayton Surgery is still open although to protect our staff and patients the door will be locked. A member of staff will come to help you as soon as possible. Please see the procedure below for collecting medication and appointments.
Snainton Surgery is now closed for all non essential medical services. If you have been offered an appointment at Snainton Surgery please wait in your car. If you have walked to the surgery please stand at a safe distance in the car park. The Doctor or Nurse will come and get you.
All medication can be collected from West Ayton Surgery. If you are experiencing difficulty getting to West Ayton Surgery to collect your medication please see the medication information below.
Thornton Dale Surgery and Seamer Surgery
Thornton Dale And Seamer Surgeries are now closed for all non essential medical services. If you have been offered an appointment at these surgeries please wait in your car or if you have walked to the surgery please stand at a safe distance outside the surgery. There is no need to knock on the door, the Doctor or Nurse will come and get you.
Contact with the Surgery by Telephone
When contacting the surgery please be aware the receptionist will ask you if you or anyone in your household have any respiratory symptoms. All travel history is now irrelevant.
Where possible please use our online service facilities to help reduce congestion of our phone lines. (see more information about online services below)
Online services are still suspended for appointment booking.
Online services can still be used to order medication, if you are not signed up to online services we are encouraging patients to download the NHS App.
The NHS App can be used to order repeat prescriptions, manage appointments, view your medical record (subject to access), set your organ dotation status and more. 24/7 Anywhere. Download the NHS App or for more information visit https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Please continue to order your medication as normal. You DO NOT need to order early or extra. You are still able to collect your medication from West Ayton Surgery or your chosen pharmacy. However if you are suffering from any respiratory symptoms or a high temperature then you MUST NOT attend the surgery to collect your prescription (by car or on foot).
Ordering your prescription:
Unless you are registered for online services our current preferred method for patients to order their prescription is via the NHS App or by telephone leaving an answerphone message thereby relieving pressure on our telephone lines. Please see below the different methods for order prescriptions:
- Through the NHS App (Download from your App store)
- Leaving an answerphone message on the dispensary telephone line 24 hours a day, this can be done by selecting option 1 when you call 01723 864553. Alternatively if you would prefer to speak to a Dispenser in person to order your prescription you can select option 2. When selecting option 2 please be aware your call is placed in a queue and is always answered as soon as possible.
- Online Services through the practice website (to sign up for this we require an application form to be filled in at reception and two forms of ID to be shown to the Receptionist, one of which should be photographic. Unfortunately due to COVID-19 we are requesting patients DO NOT currently come into the surgery to sign up for online services to help protect our patients and staff).
- Handing in the repeat medication slip to the surgery. (Due to COVID-19 we are requesting patients DO NOT currently use this method to order their prescription to help protect our patients and staff).
When coming to collect your prescription:
- If you have come to the surgery by car please park in a numbered bay or if you have walked to the surgery please stand at a safe distance in the car park. Then, please contact the surgery on 01723 864553 or 01723 863100 to let us know that you are here, a member of staff will bring the medication out to you.
- If you are at risk, over 70 or displaying symptoms please ask a friend or relative who is not at risk and who is not symptomatic to collect it on your behalf. PLEASE DO NOT COME (BY CAR OR ON FOOT) TO COLLECT YOUR PRESCRIPTION. If you do not have anybody to collect your prescription on your behalf we are aware there are local voluntary support groups being set up to assist with getting medication to vulnerable patients, visit https://www.ayton-snainton.co.uk/ and a list of local support groups who can help you can be found on the noticeboard (located at the top of the homepage) under village support or contact dispensary on 01723 864553 for the details. Alternatively if you are vulnerable and do not have any other way for your prescription to get to you then please contact Dispensary on 01723 864553 to arrange home delivery. (Please note if you would normally get your prescription from the pharmacy, please contact them directly regarding home delivery if it is required).
- If you pay for your prescription we are requesting all payments to be made by card rather than cash where possible. If your card is contactless and you are happy for a member of staff to bring your card into the surgery to take payment and return your card to you in the carpark we can do this, however we cannot provide a receipt. Alternatively a member of staff can guide you into the building to pay.
All GP appointments are now initially conducted by telephone. During the telephone call if the Doctor feels you need to be seen face to face they will offer you an appointment time to come to the surgery or they may wish to hold a video consultation with you. We would encourage everyone with any symptoms which they are concerned about to contact us. We are still available to help our patients.
Following telephone triage, Nurses may continue to see patients for routine care.
Requests for Certification of Absence
If you have symptoms of Covid-19 you do not need a med3 (sick note). Please visit the practice website https://www.ayton-snainton.co.uk/ where you can print a letter to give to your employer.
Please visit our home page on our website https://www.ayton-snainton.co.uk/ to follow the link to the NHS website
Please see the link below for patient information relating to Coronavirus and specific health conditions.
Visit us on Facebook
Ayton and Snainton Medical Practice
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Please be aware when booking appointments the receptionist may ask for further information. This is to ensure you are booked in to see the most appropriate healthcare professional.
(Site updated 29/05/2020)