Noticeboard


******* UPDATE *******

I am pleased to let you know that we have managed to secure enough vaccine to offer appointments to our patients who are over the age of 70 years and those regarded as clinically at risk.

We will be holding clinics over the next few days so you should be receiving a telephone call to book an appointment. This means our teams will be making over 500 telephone calls to make appointments so thank you for your continued patience at this very busy time.

Pam Saltmer

Practice Manager

***Coronavirus Vaccine update***

As I am sure you will appreciate, we are working hard to ensure that all of our patients in the priority groups are offered an appointment to have the Coronavirus Vaccine.

To date we have been working through the eligible cohorts in turn and have held several clinics, two of which have been whole days.

The Government have announced that all patients in groups 1 to 4 will be vaccinated or offered an appointment by the 15th February. We know that we still need to vaccinate some patients in those groups, particularly the over 70 age group and those deemed clinically at risk. We are allocated the vaccine on a week by week basis so please rest assured that we will be calling you the moment that we are told that vaccine is being delivered to us.

We appreciate that everyone is very keen to get the vaccine and we are ready and prepared to call you to invite you to make an appointment just as soon as we know that we have supplies.

Our telephone lines are extremely busy with enquiries about this which may prevent patients with a medical emergency reaching us. Please wait to be called.

With very best wishes

Pam Saltmer

Practice Manager


** Covid Vaccination Programme **

The Covid Vaccination programme has commenced and is a schedule of 2 vaccinations. Local practices are working together to provide this important vaccine to all eligible patients across Scarborough and Ryedale.

We are working under strict guidelines from NHS England regarding eligibility and the order of invitations. If you are eligible you will be contacted by the practice and should expect to book 2 appointments for your 2 doses. Please note the location of your appointment as this may not be your usual surgery.

Please be assured that you will be contacted as the vaccine becomes available to our patients.

These are challenging times and we thank you for remaining patient and respectful with our staff whilst they try to assist you.

Thank you

 


Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

For more information click: Freedom of Information Document

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. The service performs a review of prescribed mediations to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.  

 



 
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