Noticeboard

Please note, we will be closed on Monday 31st May for the Bank Holiday. Please ensure you order your medication and collect your prescriptions in plenty of time.

Thank you!


We are moving to a new system for booking COVID vaccinations. You will receive a text message inviting you to book your own appointment at a time convenient to you.

Because of this it is now more important than ever that we hold an up to date mobile number for you as we invite you to book for your COVID vaccination. Using the link below will allow you to consent to receiving text messages from us and allow you to update us of any contact detail changes.

https://www.mysurgerywebsite.co.uk/secure/sms.aspx?p=B82063

Thank you.


Dr Reay to retire on 31st May... 

After over 30 years working at West Ayton and Snainton surgeries it is time for me to retire. I joined the practice on completion of my GP training in York and feel lucky to have lived and worked in such a beautiful area and worked with a supportive team dedicated to delivering high quality healthcare to our patients over all these years.

I am also grateful for the support of the community and patients, many of whom I have got to know as individuals as well as patients. Their frequent appreciative words and acts of kindness have meant a lot to me in what is not always an easy job. I have greatly valued the continuity of care that we have strived to achieve and am pleased that the practice continues to recognise its importance.

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                        1991                                                                                   2021

 

We have some excellent new recruits at the practice (doctors, nurses and support staff) to add to those who, like me, have been there many years. I know that I am leaving the practice in capable hands.

I am sad that the Covid pandemic has so disrupted our way of working that I will not see many patients in person before I go. You will be in my thoughts and there will be better times ahead.

Once I am gone, patients used to asking for me should, in preference, ask for Dr Cahir Doherty or Dr Simon Arch. Cahir and Simon joined the practice as final year trainees in 2019 and we were so impressed with them that we persuaded them to continue working with us when they completed their training last year. They both live in the area and we hope will be part of the practice for many years to come.

 

John Reay

 






Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

For more information click: Freedom of Information Document

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. The service performs a review of prescribed mediations to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.  

 



 
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