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Coronavirus - Useful Links

Please scroll down our home page to read our latest guidance.

Spring Newsletter 2020

Click here to view our recent newsletter.

Help fight COVID-19 - Trial
The NHS is trying to recruit patients to a trial for those with symptoms of COVID-19. If you are eligible, please contact or contact reception on 01723 863100 and ask to speak to our Practice Research Nurse, Amanda Winterflood.

Click here to view the poster.

Advice for Parents

Click here for advice.
Click here for the fact sheet for children.

NHS Diabetes Advice Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

Domestic Abuse

You are not alone.

For information on support click here or at

For Basic Safety Planning click here or visit

Suicide Prevention

#TalkSuicide is a suicide prevention campaign. If you’re feeling suicidal and need urgent help, or if you’re worried about someone you know, help is available from the services below:

Samaritans Call 116 123
C.A.L.M (for men, 5pm-12am) Call 0800 585 858
Papyrus Call 0800 068 4242

Visit to take the 20 minute training.

Advice from Macmillan

Click here to view the leaflet from Macmillan

Bereavement Information

For relatives of anyone that has died in hospital - Harrogate District Hospital Bereavement booklet

For relatives of those have died at home - Harrogate and District Community Bereavement booklet

To view the booklets click the link below

and then click on 'Information for families and carers of loved ones who have died either in our hospital or at home'

Press Release

Please click here to read a press release from North Yorkshire Clinical Commissioning Group

Letter of Information from NHS

Please click here to view an open letter to patients from the NHS.

Struggling because of COVID-19?

Follow this link to the Goverment website

Village Support

Click here to view a list of village support groups.

Doorstep Deliveries

On behalf of Morrison's please click the link below for more information about Doorstep Deliveries

Scarborough Council Support

Click here to read the volunteer service coordination arrangements within the Scarborough Borough Council Boundaries. Click here to view the leaflet.

Mental Health Support

For advice and tips for maintaining mental wellbeing for everybody click

Help for children and young people to find mental health support in the county click


BUZZ US is a confidential text messaging service for young people in North Yorkshire aged 11-18. The service allows young people the opportunity to message a wellbeing worker for support, signposting information or advice around mental health and wellbeing. Some of the main reasons young people text BUZZ US are around: anxiety, bullying, self-harm, eating problems, self-esteem and stress. Young people can text 07520 631168, a wellbeing worker is on duty Monday-Thursday 9am-5pm and Friday 9am-4.30pm (excluding bank holidays). Outside of these hours, a bounce back text will be sent, signposting young people to emergency services and CAMHS crisis if they need immediate support in the meantime. We aim to reply to all messages within one working day; however this service is not for young people in crisis.

Click here and here to view the posters

Requests for Certification of Absence and High Risk Patients

Click here to download a letter.

Requests for an isolation note

Click here to request an isolation note

Online Consultations

engange consult

!! URGENT !!

Coronavirus Guidance 18.05.2020


For regular updates please visit our website  or Facebook Page

For the latest Covid-19 advice please visit 

-Anyone with a continuous cough or fever or Loss of/change in smell or taste (>37.8) must self- isolate for 7 days if you are in a single occupancy house.  If you are in a multiple occupancy household and have symptoms then you must self isolate for 7 days, everybody else from the household must isolate for 14 days (this includes children). 
-Anyone with these symptoms who is WELL can just stay at home and do not need to ring 111 or be tested.
-Anyone with these symptoms who is UNWELL should go to 111 online for advice, NOT the GP Surgery, 111 will assess and advise you.
-Anyone who is over the age of 70 or has a long term condition is advised to minimise social contact and DO NOT ENTER ANY OF OUR BUILDINGS. (See medication section below).

West Ayton Surgery
West Ayton Surgery is still open although to protect our staff and patients the door will be locked. A member of staff will come to help you as soon as possible. Please see the procedure below for collecting medication and appointments.

Snainton Surgery
Snainton Surgery is now closed for all non essential medical services. If you have been offered an appointment at Snainton Surgery please wait in your car. If you have walked to the surgery please stand at a safe distance in the car park. The Doctor or Nurse will come and get you.
All medication can be collected from West Ayton Surgery. If you are experiencing difficulty getting to West Ayton Surgery  to collect your medication please see the medication information below.

Thornton Dale Surgery and Seamer Surgery
Thornton Dale And Seamer Surgeries are now closed for all non essential medical services. If you have been offered an appointment at these surgeries please wait in your car or if you have walked to the surgery please stand at a safe distance outside the surgery.  There is no need to knock on the door, the Doctor or Nurse will come and get you.

Contact with the Surgery by Telephone
When contacting the surgery please be aware the receptionist will ask you if you or anyone in your household have any respiratory symptoms. All travel history is now irrelevant.

Where possible please use our online service facilities to help reduce congestion of our phone lines. (see more information about online services below)

Online Services
Online services are still suspended for appointment booking.
Online services can still be used to order medication, if you are not signed up to online services we are encouraging patients to download the NHS App.

The NHS App can be used to order repeat prescriptions, manage appointments, view your medical record (subject to access), set your organ dotation status and more. 24/7 Anywhere. Download the NHS App or for more information visit

Please continue to order your medication as normal. You DO NOT need to order early or extra. You are still able to collect your medication from West Ayton Surgery or your chosen pharmacy. However if you are suffering from any respiratory symptoms or a high temperature then you MUST NOT attend the surgery to collect your prescription (by car or on foot).
Ordering your prescription:

Unless you are registered for online services our current preferred method for patients to order their prescription is via the NHS App or by telephone     leaving an answerphone message thereby relieving pressure on our telephone lines. Please see below the different methods for order prescriptions:

  •               Through the NHS App (Download from your App store)
  •               Leaving an answerphone message on the dispensary telephone line 24 hours a day, this can be done by selecting option 1 when you call 01723 864553. Alternatively if you would prefer to speak to a Dispenser in person to order your prescription you can select option 2. When selecting option 2 please be aware your call is placed in a queue and is always answered as soon as possible.
  •               Online Services through the practice website (to sign up for this we require an application form to be filled in at reception and two forms of ID to be shown to the Receptionist, one of which should be photographic. Unfortunately due to COVID-19 we are requesting patients DO NOT currently come into the surgery to sign up for online services to help protect our patients and staff).
  •               Handing in the repeat medication slip to the surgery. (Due to COVID-19 we are requesting patients DO NOT currently use this method to order their prescription to help protect our patients and staff).

When coming to collect your prescription:

  •               If you have come to the surgery by car please park in a numbered bay or if you have walked to the surgery please stand at a safe distance in the car park. Then, please contact the surgery on 01723 864553 or 01723 863100 to let us know that you are here, a member of staff will bring the medication out to you.
  •               If you are at risk, over 70 or displaying symptoms please ask a friend or relative who is not at risk and who is not symptomatic to collect it on your behalf. PLEASE DO NOT COME (BY CAR OR ON FOOT) TO COLLECT YOUR PRESCRIPTION. If you do not have anybody to collect your prescription on your behalf we are aware there are local voluntary support groups being set up to assist with getting medication to vulnerable patients, visit and a list of local support groups who can help you can be found on the noticeboard (located at the top of the homepage) under village support or contact dispensary on 01723 864553 for the details. Alternatively if you are vulnerable and do not have any other way for your prescription to get to you then please contact Dispensary on 01723 864553 to arrange home delivery. (Please note if you would normally get your prescription from the pharmacy, please contact them directly regarding home delivery if it is required).
  •              If you pay for your prescription we are requesting all payments to be made by card rather than cash where possible. If your card is contactless and you are happy for a member of staff to bring your card into the surgery to take payment and return your card to you in the carpark we can do this, however we cannot provide a receipt. Alternatively a member of staff can guide you into the building to pay.

GP Appointments
All GP appointments are now initially conducted by telephone. During the telephone call if the Doctor feels you need to be seen face to face they will offer you an appointment time to come to the surgery or they may wish to hold a video consultation with you.  We would encourage everyone with any symptoms which they are concerned about to contact us. We are still available to help our patients.

Nurse Appointments
Following telephone triage, Nurses may continue to see patients for routine care.

Requests for Certification of Absence
If you have symptoms of Covid-19 you do not need a med3 (sick note). Please visit the practice website  where you can print a letter to give to your employer.

Isolation Note

Please visit our home page on our website  to follow the link to the NHS website


Please see the link below for patient information relating to Coronavirus and specific health conditions.
Click here

Ayton and Snainton Medical Practice


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Booking Appointments

Please be aware when booking appointments the receptionist may ask for further information. This is to ensure you are booked in to see the most appropriate healthcare professional.

Active signposting

(Site updated 23/06/2020)
Order your repeat medicationsCancel your appointmentAccess Appointment System
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