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Noticeboard

Health and Wellbeing for Families


Ayton and Snainton Medical Practice Patient Participation Group (PPG) are working in partnership with East Ayton School and Derwent Valley Bridge Community Library to hold an information and activity event at East Ayton School Hall on Wednesday 23rd October 2019 2:45pm - 5pm.
This exciting event that is aimed at helping the family stay safe and be healthier. There will be stands showing how a range of different organisations can provide support and information.
Plan your visit to take in the "Healthy Meals and Snacks" Demonstration at 3pm.
Come along and join us for a fun packed afternoon for all the family. Everybody Welcome!


Click here to view the poster


BOOK YOUR FLU VACCINE


Its that time of year again! Please contact reception to book your flu vaccine.
Please note you can attend any site for your Flu vaccine, a full list of our Clinics can be found on our Practice Newsletter (See link below).
If you are unable to attend during a dedicated flu clinic or are housebound please contact reception who will offer you an alternative.
If you are eligible for a Flu vaccine but would prefer not to have one please let us know to save us contacting you.


Autumn Newsletter 2019


Click here to view our recent newsletter.



ONLINE APPOINTMENTS


From Monday 15th July you will now be able to book blood test appointments online.


Please note that this is ONLY for patients who have been asked to book in for a blood test by a Healthcare Professional.


 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

For more information click: Freedom of Information Document

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. The service performs a review of prescribed mediations to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within North Yorkshire through Harrogate and Rural District Clinical Commissioning Group.  

 



 
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